PLAY RESPONSIBLY
Responsible Gaming at Prince Casino
19+
18+ in AB, MB, QC
Gambling is entertainment, never a source of income.
SELF-CONTROL
Limits You Set Yourself
3 tools
limits, time-outs, self-exclusion
Each one is set from your Prince Casino account.
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Responsible Gaming Tools at Prince Online Casino
4 types of self-control tools sit in the Responsible Gaming area of your Prince Casino account: spending limits, time-outs, self-exclusion and reality checks.
Every tool described here is set from your own account, so you choose how much, how long and how often you play. The settings are tied to your profile rather than to one device. A limit you set on a laptop also applies when you open the Prince Casino app on your phone.
Deposit, Loss and Wager Limits
Limits put a ceiling on spending over a period you choose. Casino prince typically offers three kinds, and you can combine them:
- Deposit limit: caps how much money you can add to your balance per day, week or month.
- Loss limit: stops play once your net losses for the chosen period reach the amount you set.
- Wager limit: caps the total value of bets you can place in the period, whatever the result.
Lowering a limit usually takes effect immediately. Raising one does not. An increase normally waits out a cooling-off period before it becomes active, so a decision made mid-session cannot override the one you made with a clear head. The exact waiting time is shown on the limits screen in your account settings.
Time-Outs and Cooling-Off Periods
A time-out locks your account for a short, fixed break. Typical options are 24 hours, 7 days or 30 days, but the list in your account is the one that applies, so check it there or contact support to confirm current options. During a time-out you cannot log in to play or deposit, and the break normally cannot be ended early.
Self-Exclusion and Session Controls
Self-Exclusion
Self-exclusion is the strongest tool and is meant for longer breaks. It can be temporary, typically for several months or more, or permanent. Once it is active, several things change at the same time, and you should know them before you confirm:
- Your account is closed to play and deposits for the whole period.
- Marketing emails, SMS and bonus offers should stop. If they keep arriving, report it to support.
- Any remaining withdrawable balance is normally paid out or remains available for withdrawal, so check the self-exclusion terms in the casino rules for how open balances are handled.
- The exclusion cannot be reversed or shortened while the period is running.
Reality Checks and Account History
Reality checks are pop-up reminders that appear at an interval you choose during a session. They show how long you have been playing and usually how much you have won or lost. Your account history, found in the account menu, lists deposits, withdrawals and bets by date. You can use it to check whether your actual spending matches the limits you set.
| Tool | What it does | Duration | Can it be reversed? |
|---|---|---|---|
| Deposit limit | Caps money added to your balance | Daily, weekly or monthly | Decrease applies at once; increase after a cooling-off period |
| Loss limit | Stops play when net losses reach your cap | Daily, weekly or monthly | Decrease applies at once; increase after a cooling-off period |
| Wager limit | Caps the total value of bets placed | Daily, weekly or monthly | Decrease applies at once; increase after a cooling-off period |
| Time-out | Locks the account for a short break | Typically 24 hours, 7 days or 30 days | Usually not until the period ends |
| Temporary self-exclusion | Closes the account to play and deposits | Typically several months or longer | No, not during the exclusion period |
| Permanent self-exclusion | Closes the account for good | Permanent | No |
| Reality check | Shows session time and results at intervals | Interval you choose | Yes, change or switch off in settings |
How to Activate Any Tool
The same menu path works on desktop and in the Prince Casino app.
- Complete your Prince Casino login
Sign in with the email and password you registered with, on the website or in the app. - Open account settings
Tap your profile icon or account menu to reach the settings area. - Select Responsible Gaming
This section groups limits, time-outs, self-exclusion and reality checks in one place. - Choose a tool and value
Pick the tool, then set the amount, period or interval that matches your plan. - Confirm and check
Confirm the change, then reopen the screen to see that the new setting is shown as active.
Set My Limits
19+ (18+ in Alberta). Settings apply on web and app.
Prince Casino Responsible Gaming Questions Answered
4 tools sit in the Responsible Gaming area of your account: spending limits, time-outs, self-exclusion and reality checks. Each setting applies on both web and app.
How do I set a deposit limit at Prince Casino?
A deposit limit is set from your account rather than the Cashier, so the steps below start with your Prince Casino login:
- Open the account menu and go to the Responsible Gaming area.
- Choose the deposit limit option and pick one of the periods offered.
- Enter the amount in CAD and save the change.
The limit you saved should then show in the same area. Please contact support to confirm which periods are currently available.
Can I raise or remove a limit right away?
Lowering a limit is normally applied as soon as you save it, because it makes your account safer. A request to raise or remove a limit usually goes through a waiting period before it takes effect, which gives you time to reconsider. The exact length of that delay is set out in the casino's responsible gaming rules, so check them or ask support before you plan around a change.
What is the difference between a time-out and self-exclusion?
Both tools block access to your account, but they are built for different situations. Here is how they compare:
- Time-out is a short break, chosen for a fixed period, after which the account reopens.
- Self-exclusion is a longer block for anyone who feels gambling has become a problem, and it cannot be cancelled on request.
The periods currently offered for each are listed in the Responsible Gaming area of your account.
Can I reverse self-exclusion before it ends?
Self-exclusion is designed to hold for its full term, and casinos generally do not lift it early even when a player asks. If you are unsure which period to choose, a time-out is the gentler first step, because it ends on its own. Please contact support to confirm current options and what happens once a self-exclusion period expires.
Does self-exclusion also cover the Prince sportsbook?
Casino prince runs casino games and the Prince sportsbook under one account, so a block placed on that account would normally stop access to both. Account-level and product-level restrictions can still work differently, which is why the scope matters before you confirm. Ask support to state in writing that your self-exclusion covers sports betting as well as the casino.
What is the legal gambling age in Canada?
Each province sets its own minimum age: 18 in Alberta, Manitoba and Quebec, and 19 in the other provinces and territories. Prince Casino states that players must be 19+, or 18+ in Alberta. Age is checked during verification, so an account opened below the limit will be closed and its winnings may be voided under the terms.
What happens to my balance if I self-exclude?
Any real-money balance you hold belongs to you, so the usual practice is that it can be withdrawn to your verified payment method, such as Interac e-Transfer, bank card or crypto. Active bonus funds tied to wagering are typically handled under the bonus terms and may be removed. Withdraw what you can before activating self-exclusion, and ask support how any remaining amount will be paid out.
Who do I contact if gambling feels out of control?
Prince Casino support can apply limits, time-outs or self-exclusion on your account, but independent help is just as important. These free Canadian services are confidential and do not need an account:
- ConnexOntario: 1-866-531-2600, available 24/7.
- Gambling Support BC: 1-888-795-6111.
- Gamblers Anonymous meetings run in many Canadian cities.
Residents of other provinces can find a local helpline through their provincial health service.
Set Your Limits First, Then Play
4 tools in the Responsible Gaming area of your Prince Casino account let you choose a spending limit, time-out or reality check before your first spin, and they apply on both web and app.
Go to Prince Casino19+ only (18+ in Alberta), so gamble responsibly and contact support if you need help setting up the tools.