Prince Casino Privacy Policy
Learn how Prince Casino collects, uses and protects your personal data, and what privacy rights you have. Read our policy and play with confidence.
Prince Casino Privacy Policy
4 moments trigger data collection at Prince Casino: registration, payments, verification and support contact. The rules for each appear in this policy, last updated [DD Month YYYY].
This policy explains how Prince Casino collects, uses, stores and shares personal data when you visit the site, open an account, claim a promotion, deposit, withdraw or place bets in the casino and the Prince sportsbook. It is written for Canadian players with the federal PIPEDA framework in mind, along with applicable provincial rules such as Quebec's Law 25 and requirements that apply in Ontario.
Last updated: [DD Month YYYY]. If you keep using the Prince Casino online site or app after that date, you accept the version in force, so check this line whenever you return.
Privacy at a Glance
- What we collect Identity, contact, payment and device data
- Why we collect it Accounts, payments, age checks and legal duties
- Selling your data Personal data is not sold to third parties Never
- Your rights Contact support to access, correct or delete data
Scope of This Policy
The policy covers every place where you share information with the prince online casino, so the same rules apply whichever channel you use:
- the main website and its pages
- the account area, including the Cashier and verification uploads
- mobile access through the app or a phone browser
- customer support by live chat or email
Who Is the Data Controller
Prince Casino, operated by [Legal entity name], decides how and why your personal data is processed. The registered address is [Company address], and privacy questions go to [privacy contact email]. Before sending documents, check that these details match the ones shown in the footer and in the terms of service, because they should be identical.
What Personal Information Prince Casino Collects and Why
8 categories of personal data are handled by casino prince, from your name and ID to device details. Each one is tied to a stated purpose such as payments or age checks.
Information You Provide
Most of what Prince Casino holds comes directly from you, through the registration form, the cashier, verification uploads and conversations with support. When you open an account you enter your name, date of birth, province, email and phone number. Later, the same details confirm that a withdrawal is going to the person who actually owns the account.
Information Collected Automatically
Other data is recorded by the platform each time you use your Prince Casino login, open a game or place a bet. This covers your IP address, browser, device type and activity inside the Prince Casino app. These records help confirm that you are playing from a province where the service is available and that nobody else is signing in to your account.
8 data categories are processed in total. The table shows what each one contains, why it is needed and at which point it is collected, so you can match it against what you actually entered or did on the site.
| Data category | Examples | Purpose | When collected |
|---|---|---|---|
| Identity data | Full name, date of birth, province of residence | Opening the account, confirming you meet the 19+ age limit (18+ in AB, MB, QC) | At registration |
| Contact data | Email, phone number, postal address | Account notices, security codes, support replies | At registration and when you update your profile |
| Account data | Username, password hash, login activity, preferences | Keeping the account secure and remembering your settings | At registration and at every sign-in |
| Financial data | Payment method details, transaction history, withdrawal records | Processing deposits and withdrawals in CAD, meeting record-keeping rules | When you use the Cashier |
| Verification (KYC) data | Photo ID, proof of address, selfie when required | Confirming identity and age, anti-money-laundering checks | Before a withdrawal or when a check is triggered |
| Gameplay and sportsbook data | Bets, game sessions, bonus usage | Settling bets, applying bonus terms, responsible gambling monitoring | Every time you play or bet |
| Device and technical data | IP address, browser, device type, app usage | Location checks, fraud detection, fixing technical faults | Automatically during each visit or app session |
| Communication data | Live chat transcripts, emails to support | Answering requests and resolving disputes | When you contact support |
Legal Bases and Purposes of Processing
Prince Casino relies on several grounds for using your data, and the one that applies depends on the task. Running your account and paying out winnings falls under the agreement you accept at registration, identity and transaction checks are required by Canadian anti-money-laundering rules, and promotional messages depend on the consent you give or refuse in your account settings.
Each purpose below corresponds to a specific use of the data in the table, which makes it possible to check whether a request for information is justified:
- Account creation and age verification, with a minimum age of 19+, or 18+ in Alberta, Manitoba and Quebec
- Payment processing for deposits and withdrawals
- Fraud prevention and AML compliance
- Bonus administration, including tracking how a bonus is used
- Customer support through chat and email
- Responsible gambling monitoring, such as limits and self-exclusion
- Service improvement and analytics
- Meeting legal obligations, including requests from regulators
- Marketing, only when you have given consent
Consent for marketing can be withdrawn at any time in the communication preferences of your account, and doing so does not affect your access to games, bets or the Cashier.
Cookies and Tracking Technologies
3 types of cookies run on the site and in the app, and only essential ones are required for login and security.
- Essential Keep you signed in and protect sessions Required
- Analytics Measure page speed and which features get used Optional
- Marketing Set only after you accept them Consent only
- Browser controls Block or delete cookies under your browser's privacy settings
Your Privacy Rights at Prince Casino
30 days is the usual window for Prince Casino to answer a privacy request, whether you want a copy of your data, a correction or deletion.
How do I access or correct my personal data at Prince Casino?
Send a request by email to privacy@[site-domain] from the address linked to your account, and say whether you want a copy of your data or a correction. Contact our privacy team. Under the policy, replies arrive within 30 days. You can update your address and phone number yourself in the account profile. Changes to your name or date of birth usually need a fresh ID check.
Can I close my account and have my data deleted?
You can ask support or the privacy team to close the account. Once it is closed, your marketing profile and any data that no longer has a purpose are deleted. Some records must stay because of Canadian anti-money-laundering rules:
- identity verification documents
- deposit and withdrawal history
These are usually kept for at least five years and then removed.
How long does casino prince keep my personal information?
Casino prince keeps your data only as long as the stated purpose requires it, such as running your account, processing payments or meeting legal duties. Financial and verification records follow the five-year AML minimum after the account is closed. Marketing data is deleted when you withdraw consent. The exact periods for each category are set out in the retention section of the privacy policy.
How do I stop marketing emails and SMS from Prince Casino?
Every promotional email has an unsubscribe link in the footer. You can also switch off email and SMS in the communication settings of your account. If you reply STOP to a text message, SMS is switched off for that number. Messages about your account, security or withdrawals will still arrive because they are not marketing.
How can I limit cookies on the Prince Casino website?
Use the cookie banner or the cookie settings link in the site footer to turn off analytics and advertising cookies. Strictly necessary cookies stay on because login and the Cashier need them to work. You can also clear or block cookies in your browser. Blocking every cookie may log you out of your session.
Does Prince Casino sell my data or share it for advertising?
Prince Casino states in its privacy policy that it does not sell personal information. Your data is shared only with the service providers that need it, such as payment processors, ID verification firms and hosting partners, and each of them is bound by contract. Advertising partners only see cookie data if you have accepted advertising cookies.
What data is used when I enter a prince casino promo code?
When you enter a prince casino promo code or a prince casino bonus code, your account ID, the code and the related deposit are used for two things:
- applying the offer to your account
- checking that the offer was claimed once per player
This information goes no further than the verification and fraud checks that the offer terms require.
How do I file a privacy complaint, and how will I hear about policy changes?
Start by writing to the privacy team, which has 30 days to respond. If the reply does not resolve the issue, you can complain to the Office of the Privacy Commissioner of Canada or to your provincial regulator, such as the Commission d'accès à l'information in Quebec. Prince Casino emails you about significant policy changes, and the current version shows its update date at the top of the policy.
Ready to Play at Prince Casino With Confidence?
Your Prince Casino online account ties ID and payment data to stated purposes such as verification and payouts. Players must be 19+, or 18+ in Alberta, Manitoba and Quebec.
Credited automatically after your first deposit by Interac e-Transfer, bank card or cryptocurrency, but wagering, minimum deposit and expiry are not stated on the official Canadian page, so read the full terms before claiming and play only with money you have set aside.